AI-Powered Support Platform

One platform for customer conversations, cases & AI‑support

Run customer support, engagement, and case operations from a single platform — with built-in AI, omnichannel inbox, and real-time analytics.

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40%

Auto-resolved

3x

Faster response

24/7

AI availability

R e d C r o c o

Problems We Solve

The challenges holding your support team back

Hi, I already explained this — order #5521

Could you please re-send the details?

We can't find the previous conversation…

Message…

Agents lose context switching between channels

Email, chat, phone, social — each in a separate tool. Agents waste time searching for history and customers repeat themselves.

Customer #5521

Case #1102 Resolved ✓

Case #1209 Duplicate?

Case #1334 Unknown source

? Which one is current?

No single case record across channels

Without a unified case view, conversations get lost, duplicated, or resolved without full context — leading to errors and frustration.

👤

Manager Who processed how many calls today?

👤

Agent A I count 23…

👤

Agent B Our system shows 31 for me

👤

Agent C I can't pull the report 🤷

Leaders lack visibility into performance

SLA compliance, quality scores, and team output are scattered across tools — making data-driven decisions nearly impossible.

Follow-up call ⏳

Send invoice ⏳

Escalate ticket 🔴 OVERDUE

Callback ⏳

↓ more tasks incoming

Scaling without structured workflows

Growing teams and ticket volume without automation leads to inconsistency, burnout, and declining customer satisfaction.

What The Platform Does

A unified operating system for customer-facing teams

All Conversations 4 new

MK

Maria K. 09:14

Доброго дня, маю питання про...

DS

Dmytro S. 11:02

♪ Аудіо повідомлення

OB

Olha B. 14:13

Коли буде доставка замовлення?

IH

Ivan H. 17:53

Хочу уточнити деталі замовлення

Omnichannel Engagement

Every conversation, one inbox

Centralized inbox for all channels
Conversational threading
Voice / SIP / WebRTC integration
Embeddable web widget

New 3

High

Login issue on mobile app

#3531

AK

Low

Password reset email

#3530

DS

In Progress 2

Medium

Dashboard data loading

#3528

NB

High

API timeout error

#3525

IM

Done 8

Closed

Password reset fixed

#3520

AC

Closed

Report export bug

#3518

NB

Case & Workflow Operations

Structured ticket lifecycle

Omnichannel ticket management
Automated routing & assignment
Customer journey tracking
Custom forms & data structures

IH

Ivan H. #1249

Active

Хочу уточнити деталі замовлення

17:53

AI Suggestion

Уточніть номер замовлення — я перевірю статус та деталі для вас.

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AI & Automation

Intelligent resolution at scale

AI auto-replies & suggestions
Intent detection & classification
Workflow automation builder
Knowledge base integration

Analytics Overview

Last 7 days

1,247

Requests

+12%

94%

Resolved

+8%

4m 23s

Avg. Handle

+5%

Daily requests

M

T

W

T

F

S

Analytics, Quality & Extensibility

Data-driven operations

Real-time operational dashboards
Quality scoring & SLA tracking
REST API & webhook ecosystem
Custom reporting & exports

How It Works

From first contact — to resolution — in one continuous workflow

Every customer interaction flows through a single, intelligent pipeline — from initial contact to resolution and insight.

1

2

3

4

Capture

Customer reaches out via any channel — chat, email, phone, social, or web widget. All captured in real time.

Email Chat Phone Social

Route & Classify

AI classifies intent, assigns priority, and routes to the right team or agent based on skills and availability.

AI Triage SLA Rules Skills

Resolve

Agents respond with AI-suggested replies, full context, and collaboration tools. Or AI resolves automatically.

AI Assist Knowledge Base Collab

Analyze & Improve

Every interaction feeds real-time dashboards, quality scores, and SLA reports — driving continuous improvement.

Dashboards SLA Quality

Core Platform Capabilities

Core platform capabilities

Unified Inbox

A single view for all customer conversations across every channel. No more tab switching — agents see the full context in one place.

✓ All channels in one view — chat, email, phone, social
✓ Full conversation history & customer context
✓ Real-time typing indicators & read receipts
✓ Quick actions, canned responses & AI suggestions

Ticket Management

Structured case management with SLA tracking, custom fields, and automated routing ensures no request falls through the cracks.

✓ Omnichannel ticket creation & linking
✓ Custom ticket forms & priority rules
✓ SLA timers & escalation policies
✓ Automated assignment & routing

Automation & Efficiency

Templates, auto-responses, scheduled workflows, and repetitive work reduction.

✓ Automated handling of repetitive customer interactions
✓ Standardized communication via reusable templates
✓ Time-based workflows and operational schedules
✓ Event-driven automation across tickets and channels

AI Copilot

AI-powered suggestions, auto-replies, and intent detection help agents resolve faster and reduce manual workload.

✓ Smart reply suggestions in real time
✓ Intent classification & auto-routing
✓ Knowledge base answer surfacing
✓ Automated resolution for common queries

Analytics & Reporting

Real-time dashboards and deep reporting give leaders full visibility into team performance, SLA compliance, and customer experience.

✓ Live agent & queue dashboards
✓ SLA compliance & breach reporting
✓ CSAT & quality scoring
✓ Custom reports & data export

Voice & Telephony

Built-in VoIP, SIP trunk support, and call recording bring voice into your unified contact center.

✓ WebRTC browser-based calling
✓ SIP trunk & PBX integration
✓ Call recording & transcription
✓ IVR & smart call routing

app.callcenter.com/inbox

Menu

Dashboard

Opened Requests

Closed Requests

All Requests

Saved Filters

Contacts

Reports

Real-time

CDR

Automation

Newsletters

New Requests 4

Anna P.

Dmytro K.

Oksana M.

Taras V.

| |

Conversation Active

18 March 2026

Write a message and Press Enter to send

0/299 Send as Message ›

Enter ↵ to send · Shift ↑ + Enter ↵ new line · Visible to Client and Your group

SLA Policies

Priority	First response	Resolution	Status
High	15m	1h	Active
Medium	30m	2h	Active
Low	1h	4h	Active

New ticket

Subject

Write a subject

Priority

Choose priority

High

Assignee

Choose agent

support.agent

Message

Describe your issue...

Submit

Trigger

User sends a message

Process action

Analyze message

Extract intent & entities via NLP

Check if / else

Intent confidence ≥ 80%?

Route action

Route to handler

FAQ · Order Status · Complaint

Fallback action

Ask for clarification

Request user to rephrase input

3rd Part Action

Generate response

Retrieve answer from knowledge base

AI

AI Copilot

AI

Чим я можу допомогти?

Напишіть повідомлення...

Smart replies

Real-time suggestions

Intent detection

Classification & routing

Knowledge base

Answer surfacing

Auto resolution

Common query handling

All Requests

Export CSV

Save as New

Search request

+ Created At

+ Source

+ Agent

+ Status

+ Type

+ Request Type

+ Group

+ Closure Status

+ Tags

Clear

Id

Source

Agent

Status

Contact

Type

Created At

Rating

3531

Sip

Unassigned

Abandoned

Andrii Koval

Call

01.04 12:24:22

3530

Sip

Unassigned

Abandoned

Olena Petryk

Call

01.04 12:10:03

3529

Nelia Bondar

Awaiting

Sasha Burmei

Chat

31.03 11:29:04

3527

Sip

Alex Carter

Closed

Ihor Tkachuk

Call

27.03 14:53:21

3526

Sip

Alex Carter

Closed

Maksym Hnatiuk

Call

27.03 14:52:52

Звіти

Пошук звіту за типом

Request Report

Source Report

Status Report

Request Type Report

Quality indicators of handling requests

Select agents

Select groups

Filter by date

Download report...

Agent

Groups

Close

Interaction time

Average interaction time

Alex Carter

Customer Care

54

39h 10m 28s

43m 54s

Nelia Bondar

Customer Care

91

73h 6m 55s

48m 16s

Alex Carter

Retention

55

114h 9m 36s

2h 4m 55s

Iryna Melnyk

Customer Care

43

34h 12m 29s

47m 3s

Iryna Melnyk

Retention

112

86h 2m 12s

46m 11s

Alex Carter

Enterprise

8

14h 44m 43s

1h 45m 35s

Nelia Bondar

Customer Care

28

24h 9m 7s

51m 57s

1

Show on page

20

Total: 7

Built For Operational Leaders

Built for operational leaders, not just support teams

Give directors, VPs, and C-suite executives the visibility and control they need to drive customer operations as a strategic function.

For the COO / VP Operations

Full operational visibility with real-time dashboards and cross-functional reporting.

Real-time SLA & performance dashboards
Cross-team utilization metrics
Cost-per-resolution tracking
Capacity planning insights

For the Head of CX

Quality assurance, customer satisfaction, and service consistency — all in one view.

CSAT & NPS tracking per channel
Quality scoring & agent evaluation
Customer journey analytics
Service level benchmarking

For the CTO / IT Director

Enterprise-grade infrastructure, seamless integrations, and complete data control.

SSO, RBAC & audit logging
REST API & webhook ecosystem
On-premise & cloud deployment
GDPR & data residency compliance

Enterprise Integrations

Designed to fit your existing stack

Connect your CRM, telephony, AI providers, and collaboration tools — with pre-built integrations and a powerful API.

Twilio

Dynamics 365

Viber

Salesforce CRM

Connect

Core Platform

Unified processing engine

Sync

Notifications

Analytics

Automated Workflows

Unified Inbox

Salesforce CRM

Viber

Twilio

Dynamics 365

Connect

Core Platform

Unified processing engine

Sync

Notifications

Analytics

Automated Workflows

Unified Inbox

Enterprise teams need more than features

Security, compliance, reliability, and dedicated support — built into every layer of the platform.

Enterprise-Grade Security

SSO, RBAC, encryption at rest & in transit, audit logs, and IP whitelisting. Your data stays under your control.

Compliance & Data Residency

GDPR-ready with configurable data residency, retention policies, and right-to-erasure workflows built in.

99.9% Uptime SLA

Redundant infrastructure, automated failover, and proactive monitoring ensure your support never goes down.

Dedicated Success Team

Onboarding, training, and ongoing optimization — your dedicated team ensures you get maximum value from day one.

Get Started

Bring your customer operations into one system

Replace fragmented tools with one intelligent platform. Start with a pilot — see results in weeks, not months.

Book a Demo

Platform Outcomes

40%

Faster Resolution

AI-assisted replies and smart routing cut average handling time dramatically.

3×

Agent Productivity

Unified inbox, canned responses, and AI suggestions triple throughput per agent.

98%

SLA Compliance

Automated escalation, priority routing, and real-time alerts keep SLAs on track.